Posted by: bluesyemre | May 30, 2012

LibQUAL+® (Charting Library Service Quality)

  • LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services.

http://bit.ly/aPO0Gw

Posted in Assessment in Libraries

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