bluesyemre

• I’d just been hired into my current position as teen services librarian and was learning the ropes at the reference desk when my supervisor explained our library’s strong commitment to customer service. “We want to be the Nordstrom of libraries,” she said. And suddenly, just like that, my whole philosophy about customer service was summed up into a succinct phrase. The Nordstrom of libraries!

http://j.mp/XfvmmK