Posted by: bluesyemre | March 2, 2013

The Bodleian Libraries (University of Oxford) LibQUAL+ 2012 Survey Summary

  • The Bodleian Libraries survey readers and staff to seek feedback that helps us assess service performance, build on our strengths and identify improvements that can be made across the Libraries. Our latest major reader survey ran from 29 October to 16 November 2012 and was open to all members of the Bodleian Libraries. The survey tool used was LibQUAL+ (Lite) – a standardized web-based survey used extensively in academic libraries internationally and across the UK. Readers were asked to answer a subset of twenty-twocore questions about library services, spaces and resources and also to complete five local questions chosen by the Bodleian Libraries. Scores ranged from 1 to 9 with 9 being the highest level of satisfaction.Respondents were asked to base their assessment of our services on the Bodleian Libraries’ library or site that they use most frequently and to use the survey comments box for feedback on other Bodleian sites or on the Bodleian Libraries generally.

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