Posted by: bluesyemre | July 20, 2013

Overcoming Our Habits and Learning to Measure Impact by Moe Hosseini-Ara and Rebecca Jones

Why do we struggle so much to define and capture measures that convey to decision makers the value of our libraries’ services and programs to our communities, campuses, corporations, or organizations? Let’s be honest, there are a number of reasons for our struggle—all of which we can address and, most importantly, solve. First, we have to face the reasons, frame them as problems, and implement the solutions. There are five basic problems, and all we have to do is resolve them:

1. Libraries do not set targets for their measures.

2. There’s not enough understanding of stakeholders’ value measures.

3. Measures are not viewed as an integral element of services or programs.

4. Value measures are not differentiated from operating measures; outcomes are confused with outputs, which confuses everyone.

5. There’s no clear responsibility for managing measures.  

http://j.mp/16R0l8r


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