Posted by: bluesyemre | September 18, 2013

Northumbria Conference Presentations on Library Service Quality Featured on LibQUAL+® Website

Association of Research Libraries

Service quality issues were the focus of a series of papers and workshop activities at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, held July 22–25, 2013, in York, England. Slides from these presentations are now available on the LibQUAL+ website.
In light of the increased emphasis on identifying appropriate metrics and quality improvements for library space, one focus of the presentations was the benchmarking capability of the LibQUAL+ Library as Space dimension scores.
The following presentations are available on the LibQUAL+ website:

http://j.mp/18wE400

 


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