Posted by: bluesyemre | April 13, 2015

Service Design: An Introduction to a Holistic Assessment Methodology of Library Services

12535642.0001.201-00000001

This paper explores service design as a relevant method for service assessment and creation in a library environment. Service design allows for a holistic and systemic look at the various systems that make a library function. This methodology is a co-creative process conducted with library staff and patrons. By working together, librarians and patrons can create more relevant services or refine current services to be more effective and efficient.

http://quod.lib.umich.edu/w/weave/12535642.0001.201?view=text;rgn=main


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