For six years in a row, Singapore’s Changi Airport has been rated the top airport in the world by Skytrax, a customer service reviewer that has been ranking airports since 1999.
That lofty ranking is based on 13.73 million airport survey questionnaires completed by customers over the course of the year. More than 500 airports were ranked by Skytrax.
But, as I travel around the world as Business Insider’s International Correspondent, I was left wondering: what exactly does the “world’s best airport” mean to the average traveler?
In Changi’s case, there are a lot of flashy amenities — a free movie theater, a butterfly garden, a rooftop swimming pool, and 24-hour spas are just a few. Still, I wasn’t sure what to expect. In general, airports are hellish, frustrating places. Tolerable, at best.
But over the course of three trips to Changi Airport, I found that the airport lives up to the hype. The amenities dazzle if you have the time to enjoy them (as someone who is perpetually late, I barely did), but it’s the airport’s cleanliness, efficiency, and customer-centric approach that sets it apart from nearly every other airport I’ve been to.
At Changi’s Terminal 4, which opened last October, it took me 15 minutes to go from my taxi drop-off to the boarding gate. For someone used to loitering in interminable security lines at New York’s John F. Kennedy Airport, Changi was a revelation.
http://www.thisisinsider.com/worlds-best-airport-number-1-singapores-changi-photos-tour-2018-6
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