Posted by: bluesyemre | November 12, 2020

Understanding Library Users via Surveys and Other Methods – Best Practices for Evidence-Based Library Development #HåkanCarlsson & #ToreTorngren

A survey was performed over all university libraries within the Association of European Research Libraries (LIBER) in order to study how different methods of user input are utilized. Libraries using ana- lysis based on explorative methods—such as UX and process map- ping—report significantly increased user knowledge and perceived well-function. Over three-fourths of the respondents reported per- forming general user surveys. Surveys offer ease of collection, effect- ively gather researcher user group input and generate data suitable for communicating library value to stakeholders. However, it is resource-demanding to transfer findings into service changes, espe- cially  for  smaller  libraries,  and  results  often  support  stepwise improvements rather than discovery of new services.

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